Shipping policy
At ALEC KIRK, we prioritize the freshness, safety, and timely delivery of our premium New Zealand seafood. Below is our clear and transparent shipping & delivery policy for all global orders.
1. Order Processing & Dispatch
All seafood orders are professionally processed, packaged, and dispatched within 1–3 business days after payment confirmation. We strictly follow fresh product processing standards to shorten waiting time and ensure your seafood is shipped in the best fresh condition.
2. International Shipping & Delivery Time
We provide worldwide international shipping services for our New Zealand seafood products. Standard international delivery generally takes 7–14 business days, depending on your destination country, local logistics efficiency and customs clearance progress. For urgent orders, you can choose our expedited rush shipping option during checkout to enjoy faster delivery.
3. Shipping Cost Calculation & Transparency
All shipping fees are calculated in real time based on the total weight of your order and your delivery address. The exact shipping cost will be fully displayed on the checkout page before you complete payment. We have no hidden fees or extra charges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to local customs duties, import taxes or inspection fees, which are determined and charged by your local customs authority. These additional fees are the recipient’s responsibility. We highly recommend you check your local import regulations and relevant fees before placing an order to avoid unexpected expenses.
5. Professional Seafood Packaging & Shipping Protection
As a professional seafood supplier, we adopt customized high-strength, cold-insulated and shockproof packaging materials, which are specially designed for fresh seafood transportation. Our professional packaging can effectively keep low temperature, prevent extrusion, damage and leakage during long-distance transit, and fully protect the freshness and integrity of your products.
For high-value seafood orders, we provide optional shipping insurance at checkout, bringing you extra security and peace of mind for your purchase.
6. Delivery Inspection & After-Sales Service
Please carefully inspect the outer package and goods immediately upon delivery. If you find package damage, leakage, deformation or abnormal product conditions, please take clear photos, refuse to sign for the package, and contact our customer support team right away.
If you find any product quality defects after signing for the order, please submit a ticket with relevant photos or videos to our customer service within 48 hours of delivery. We will verify the problem as soon as possible and provide reasonable solutions including return, exchange or compensation services.
7. Professional Customer Support
If you have any inquiries about order processing, shipping status, customs clearance, delivery delays or after-sales problems, our professional customer support team is always ready to offer fast and professional guidance. Feel free to contact us via email or phone anytime.
Thank you for choosing ALEC KIRK New Zealand Premium Seafood! We keep optimizing our logistics and packaging solutions to deliver fresh, high-quality ocean delicacies to customers around the world with a safe and worry-free shopping experience.
1. Order Processing & Dispatch
All seafood orders are professionally processed, packaged, and dispatched within 1–3 business days after payment confirmation. We strictly follow fresh product processing standards to shorten waiting time and ensure your seafood is shipped in the best fresh condition.
2. International Shipping & Delivery Time
We provide worldwide international shipping services for our New Zealand seafood products. Standard international delivery generally takes 7–14 business days, depending on your destination country, local logistics efficiency and customs clearance progress. For urgent orders, you can choose our expedited rush shipping option during checkout to enjoy faster delivery.
3. Shipping Cost Calculation & Transparency
All shipping fees are calculated in real time based on the total weight of your order and your delivery address. The exact shipping cost will be fully displayed on the checkout page before you complete payment. We have no hidden fees or extra charges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to local customs duties, import taxes or inspection fees, which are determined and charged by your local customs authority. These additional fees are the recipient’s responsibility. We highly recommend you check your local import regulations and relevant fees before placing an order to avoid unexpected expenses.
5. Professional Seafood Packaging & Shipping Protection
As a professional seafood supplier, we adopt customized high-strength, cold-insulated and shockproof packaging materials, which are specially designed for fresh seafood transportation. Our professional packaging can effectively keep low temperature, prevent extrusion, damage and leakage during long-distance transit, and fully protect the freshness and integrity of your products.
For high-value seafood orders, we provide optional shipping insurance at checkout, bringing you extra security and peace of mind for your purchase.
6. Delivery Inspection & After-Sales Service
Please carefully inspect the outer package and goods immediately upon delivery. If you find package damage, leakage, deformation or abnormal product conditions, please take clear photos, refuse to sign for the package, and contact our customer support team right away.
If you find any product quality defects after signing for the order, please submit a ticket with relevant photos or videos to our customer service within 48 hours of delivery. We will verify the problem as soon as possible and provide reasonable solutions including return, exchange or compensation services.
7. Professional Customer Support
If you have any inquiries about order processing, shipping status, customs clearance, delivery delays or after-sales problems, our professional customer support team is always ready to offer fast and professional guidance. Feel free to contact us via email or phone anytime.
Thank you for choosing ALEC KIRK New Zealand Premium Seafood! We keep optimizing our logistics and packaging solutions to deliver fresh, high-quality ocean delicacies to customers around the world with a safe and worry-free shopping experience.